Shipping & Delivery FAQ

🚚 Shipping at a Glance

Business days: Excludes weekends + UK bank holidays

Peak periods: Processing may take longer during sales/promotions (updates posted on Instagram and/or emailed)

⏳ How long does it take to receive my ready-made/custom wig after payment is processed?

Standard Shipping 

• Processing: 5–8 business days (all units)
• Delivery after dispatch: 3–5 business days
• You’ll receive a shipping confirmation email once your order has been dispatched.

Express Shipping 

• Delivery: 3–5 business days
• Express shipping is not available for coloured units

Overnight shipping available in USA for 1b wigs

⏳ How long does it take to receive my Bundles /Lace after payment is processed?

Standard Delivery: 3–5 business days Worldwide

Overnight / Next Day Delivery Order by 2pm -shipping available in USA 

📦 Where is my tracking number?

Your order may show as “shipped” before it has physically left our facility.

You will know your order is officially shipped once you receive a tracking notification via email or text.

We always send tracking—if you haven’t received it yet, your order is still processing.

Please note: The only order communications we send are:

• Your order confirmation email (after checkout)
• Your shipping/tracking notification (once dispatched)

📍 My tracking shows no delivery date — when will it arrive?

Once tracking is issued, your parcel is handled by DHL/FedEx.

We’re unable to provide courier delivery updates. For the most accurate information, please contact the courier directly using your tracking number.

🌍 It says you don’t ship to my country — but you ship worldwide?

Sometimes a checkout error may appear.We ship worldwide — please email us and we’ll help resolve it:

info@theehairworld.com

🧴 I ordered hair products and a wig — I received the products but not the wig
If you order hair products and a wig in one order, they may be shipped in two separate parcels.

• Products often arrive first
• The wig follows shortly after
• You will receive tracking for both parcels

❌ Can I cancel my order after placing it?

Cancellations are only accepted within 24 hours of placing your order (if it hasn’t progressed in processing).

After 24 hours, we are unable to cancel as the order may already be in production/processing.

📧 How long do you take to reply to emails?

Please allow up to 5 business days for a response.

If you haven’t received a reply after this time, please resend your email.

✅ Include your order number in the message for faster support.

Order enquiries policy:

🚫 No Instagram DMs regarding orders. Email only.

📏 How do I know my cap size?

Measure around the circumference of your head.

If you measure between sizes (e.g., .5), we recommend sizing up.

• Small: 21”
• Medium: 22”
• Large: 23”

🚛 What if the courier loses my parcel?

In the rare event a parcel is lost, we are not liable for courier errors.

You’ll need to contact your local DHL/FedEx directly to open an investigation and locate the package.

💳 Will I have to pay duties/taxes?

If your courier issues a duty or tax invoice, this cost is the customer’s responsibility.

We do not cover customs/duties charges.

Custom Orders

✂️ I want a wig on the website but in different lengths

Email us with the wig name/link and the lengths you’d like, and we’ll send you a quote:

info@theehairworld.com

🪡 Can I get a different lace system (e.g., frontal instead of closure)?

Yes. If you’d like a unit with a different lace system, please email:

info@theehairworld.com

A quote will be provided.

🖤 I saw a wig on Instagram but can’t find it on the website (or I want a custom unit)

Please email info@theehairworld.com in this format

• Hair type: (Brazilian Body Wave / Peruvian Straight, etc.)
• Hair lengths:
• Wig type: (closure/frontal, etc.)
• Custom colour: (if applicable)
• Reference photo: attach an image if possible

Product Information & Policies

✅ Are your wigs made with 100% human hair?

Yes — our wigs are made with premium virgin human hair.

🕒 How long will my wig last?

With proper care, our wigs can last 2 years or more.

✨ Do your regular wigs come pre-bleached?

Yes — our regular wigs come with pre-bleached knots.

Important: Please do not re-bleach the knots. Over-bleaching can weaken the lace and cause shedding. If you choose to re-bleach, we are not liable for resulting damage.

🔁 Can I return my wig or hair?

We operate a no return/no refund policy?

However, if there is an issue with your order, please contact us within 14 days of delivery so we can assist.

⚠️ Can I open a dispute?

If you’re considering opening a dispute, please contact us first — we’re committed to resolving issues quickly and fairly. Disputes significantly impact small businesses, and we aim to maintain a high customer satisfaction rate.